Privacy Policy and Cookies Policy

This is the Data Processing Notice (also known as a Privacy Policy) of the GSPCA.  It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 “the Law”. For further details on the law and the ODPA here are the contact details -

The Office of the Data Protection Authority

St Martin’s House

Le Bordage

St Peter Port

Guernsey

GY1 1BR

 

Telephone (01481) 742074 or by email to [email protected]

WHO WE ARE

Guernsey Society for the Prevention of Cruelty to Animals (GSPCA) is here for the animals and community of Guernsey, and has been since 1874. We believe in preventing cruelty and promoting kindness to animals working closely with the community to ensure we do all we can for the animals of Guernsey.

The GSPCA is a charity member of the Association of Guernsey Charities (Charity No. 003) and registered with Guernsey Registry (Reference CH133).

DATA PROTECTION

Our commitment to care doesn’t stop at our animals. We care about your personal data and ensuring you’re informed about how we use it. The GSPCA promises to protect your data, and to manage any information you share with us in line with data protection laws.

This Privacy Policy sets out how and why the GSPCA will collect and use your personal data and our legal basis for its use, to ensure you remain informed and in control of your information.

Please read this policy carefully, along with our Terms and Conditions below and any other documents referred to in this policy, to understand how we collect, use and store your personal information.

If you have any questions about how GSPCA processes your information, please get touch using the details in the “Contact us” section below.

TYPES OF PERSONAL DATA WE COLLECT

Depending on your interaction with the GSPCA, we’ll collect the following types of information about you:

• Your contact details, such as name, postal address and email address
• Your date of birth
• Your financial information such as bank account details
• Your Gift Aid declaration
• A record of our communications with you
• Your communication preferences
• Your giving history
• Your interests, and reasons for your support
• Information collected as part of our rehoming service, such as details relating to your personal circumstances
• Information about your pets, such as their behaviour, medical conditions and treatments
• Your next of kin details, such as when you are participating in an Event or Volunteering
• Photography and videography, such as images at events, case studies and other marketing materials

Sensitive information

Under data protection law, certain categories of personal information are recognised as sensitive, including health information, race, religious beliefs. The GSPCA will sometimes collect sensitive personal data in connection with our rehoming services (for example that the right animal is rehomed with you), or where you volunteer or apply for a job with us. In these cases we will obtain your consent to process this data, or alternatively ensure that we have a valid legal basis for doing so, such as when it is in the substantial public interest.

WHERE DOES THIS INFORMATION COME FROM?

Most personal data we process is given to us directly by our supporters, customers and volunteers in the course of their interactions with us.

We may also receive your personal information when you donate to the GSPCA through third-party services such as Just Giving or Giving.gg.

We occasionally use external lead-generation organisations to provide us with the contact details of people who’ve expressed an interest in the GSPCA, and agreed to receive communications from us. In addition, we sometimes conduct research using third party sources, as set out in the Analysing your information section below.

In some situations, we may update our supporters’, customers’ and volunteers’ personal information using information from public registers or other agencies. For example, we might do this to check we have a valid and deliverable postal address for you, or to check if you are on Telephone Preference Service (TPS) or Fundraising Preference Service (FPS).

HOW WE USE YOUR DATA

In simple terms, your personal data may be used to help us effectively deliver our charitable services or to help us raise funds for those charitable services and to assist the States of Guernsey with services we provide to them for legal reasons in the Bailiwick of Guernsey.

We have summarised below the different reasons why we do this (these are often referred to as ‘purposes’). How we use your data for these purposes will depend on the nature of our relationship with you.

CATEGORY	EXAMPLES OF PURPOSES FOR WHICH WE COLLECT, STORE AND PROCESS YOUR DATA
Rehoming & helping animals	If you have registered to rehome an animal from us or helped an animal we will use the information you provide us to help us find you the right animal To provide you with aftercare services once you have rehomed an animal or released wildlife To communicate with you regarding our wider work and how you might support the GSPCA in other ways
Taking in animals	If you have contacted us to gift an animal, we will use the information you provide us to establish how we can best look after the animal while it is in our care To assess how we might safely and permanently rehome your animal To enable us to meet the relevant legal requirements where they apply to animals brought into our care
Reporting lost or found animals	To register details of a lost or found animal for the purposes of reuniting owners with their pet
Volunteering	To enable us to recruit volunteers and foster carers To support and train volunteers and ensure their safety To enable us to communicate with volunteers regarding their volunteering work, the wider work of the GSPCA and how they might support in other ways
Marketing and Fundraising	To send you marketing including behind the scenes news, updates about our animals, general information about rehoming, volunteering and various ways you can support the GSPCA, including fundraising, events and campaigning To efficiently raise the fundraising income to allow us to be here for every animal To manage, facilitate and record financial transactions associated with fundraising To manage events and fundraising activities To manage GSPCA membership, Angel Pen Pal Sponsors, Boarding Customers and similar schemes including renewal To ensure that as many supporters as possible maximise the value of their donation through schemes like Gift Aid
Legacies	If you have got in touch with us about leaving us a legacy, we will manage and administrate your legacy pledge
Events	To process registration fees, administer events To collect and store images and videography with the purposes to promote future fundraising events
Media & PR	Contacting you about press enquiries and case studies to help promote our work
Analysis, targeting and segmentation	To better understand our supporters and allow us to serve you messages and marketing that are optimised for you and tailored to you, and to find more people like you
Donations	To process your donation and send you a thank you letter We may also use your personal information for the recovery of Gift Aid (where you have completed a Gift Aid declaration)
Retail trading and online purchases	To fulfil orders for goods and services
Enquiries	To enable us to record, consider and reply to enquiries
Research	To send you surveys To carry out research in relation to our supporters and services
Employment	To enable the GSPCA to select and recruit staff
Photograph / videography	To archive and store images and videos for historical interest and event promotion
Boarding	To ensable us to keep boarding customers up to date To use your information to care for your pet while at the GSPCA and the details of those provided in case of emergency
Cremations	To ensure we can follow your wishes and contact you at this difficult time

REHOMING

When you rehome one of our animals we ask you to provide us with information about your home, personal circumstances, and in some cases health or mobility requirements so that we are better able to match you with an animal that is going to best meet its, and you or your family’s needs.

We will also ask for certain information about your animal and you (including the reason or circumstances that led to you needing to rehome your pet, and any information about your pet's behaviour towards yourself and others in the household that will help us with their care or onward rehoming) when you bring in an animal that you would like to be rehomed, or that you are reporting as a stray.

We also ask for this information so that we can comply with the relevant legal requirements when rehoming an animal such as establishing the legal ownership of animals or updating microchip details.

WILDLIFE

When accepting wildlife we ask you to provide us with your personal details and as much information of how you have found the wild animal so that we may rehabilitate and get it back to the wild, and in some circumstances return it to the finder so they may release it if they so wish.

VOLUNTEERING

Volunteers provide invaluable support across all aspects of the GSPCA. Where you have provided us with your information to volunteer, we process this in order to recruit volunteers and foster carers (for example, by reviewing volunteering applications), support/train volunteers and communicate with you generally about the work we do to ensure that you are kept well informed about the GSPCA, your own volunteering and how you can get more involved.

As mentioned, in some cases we may collect sensitive data about you so that we can ensure that you are matched with the most appropriate animal (where you are fostering an animal), meet any access, health or dietary needs you may have and to monitor equality and diversity.

MARKETING AND FUNDRAISING

The GSPCA’s marketing activity helps to find more animals permanent and loving homes, and helps us to raise the income we need which enables us to do this. Our marketing activity also helps us to provide help to animals beyond our gates, such as through our community engagement work, educational and campaigning activity.

The GSPCA will seek your consent to send you marketing via email, phone or text message (SMS). If you choose to hear from us in this way, you’ll receive behind the scenes news, updates about our animals, general information about rehoming, volunteering and various ways you can support the GSPCA, including fundraising, events and campaigning. Examples include a monthly update email, emails inviting you to events, and email updates on our campaigning activity

The GSPCA will rely on legitimate interests to send you marketing and fundraising communications by post, if you have provided a postal address. Unless you tell us not to, we’ll contact you by post with communications we believe you’ll be interested in. If you would like to opt out of these communications, you can let us know by contacting us.

When you register to attend or take part in one of our fundraising or challenge events we will use you information to process the registration fees (if any), administer your participation in the event and provide you with information about the event.

We will never rent, swap or sell your details for marketing purposes.

You’re free to change your contact preferences at any time, just let us know by contacting us.

FINANCIAL TRANSACTIONS

If you donate to us, use our services or buy something from us, we’ll process your debit or credit card details. We will also pass your card details securely to our payment-processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and don’t store the details on our website or databases.

When you purchase an item or use our services from the GSPCA or our online shop, we will collect certain information from you including your name, address, phone number, email address, pets details if necessary and payment details, so that we can process and send you your item or contact you if we have any queries regarding your purchase.

ANALYSING YOUR INFORMATION

It’s important for us to know why you choose to support the GSPCA, as this helps us to give you the information that is most relevant for you. We’ll analyse your data in order to better understand your preferences, to improve our services, and to tailor our marketing communications to you. The information we’ll use to do this might include things like your interests, preferences, and level of potential donations so that we can see who may be interested in supporting us or who may be able and willing to give more.

In some instances, we may add publicly available information to our analysis. This might include information that is contained in the press and web articles.

The GSPCA carries out click-through email tracking, which allows us to analyse when an email has been interacted with (e.g. opened or when links within it are clicked). This helps us to better understand the impact of our communications and success of our campaigns.

HOW THE LAW APPLIES TO the gspca’S USE OF PERSONAL INFORMATION

We are required under law to make sure that we have a valid ground for processing your data. The law sets out six different grounds for when personal data can be processed (plus additional ones where sensitive data is used) The four legal grounds that are most relevant to the GSPCA’s use of your personal information are:

• Consent
• Legitimate Interest
• Contract
• Legal Obligation

Overview

The GSPCA will only process your personal information if any of the following apply:

• We have asked you for your express consent and have a record of this (for example, we will ask for your consent to send you marketing communications by email)
• We have a legitimate interest to do so. Our use will be fair and balanced and never unduly have an impact on your rights (for example, it is in our legitimate interests to analyse the data you provide so that we can improve our services and tailor our communications to you)
• We have a contract with you which we can only fulfil by using your personal information (for example, if you purchase something from our shop, use our boarding service, pet cremations)
• We have a legal obligation to use or disclose information about you (for example, we are required by the States of Guernsey to carry hold a register of stray animals for the Animal Welfare Ordinance 2012).

Consent

In some cases we will rely on consent, for example, to send you or make marketing and fundraising emails, phone calls and text messages.  In addition, if you register as a GSPCA volunteer it can be very helpful if you share information on any medical conditions that may affect your ability to perform your voluntary work. You can withdraw consent for these channels and activities by contacting us.

Legitimate Interests

This legal ground for processing means that we can process your personal information if we have a genuine and legitimate reason for doing so, and that reason is not overridden by your rights and interests as an individual.

Examples of the legitimate interests processing activities we undertake are:

BUSINESS OBJECTIVES	PROCESSING ACTIVITIES
To allow us to provide the best possible care for every animal	To assess suitability for rehoming and to follow up with you about your rehoming enquiry To capture the information we need when we take in an animal, to allow us to care for that animal and ultimately rehome it or with wildlife release back to the wild To provide you with aftercare services once you have rehomed an animal from us To conduct home visits to assess suitability as part of the rehoming process To register new owners’ details with microchip databases
To raise the fundraising income to allow us to be here for every animal	To process your donations To send you marketing communications by post
For administration purposes	To provide you with information necessary to an event you have signed up for To provide you with information about any fundraising activities you have agreed to take part in To follow up with you about your enquiry
To conduct research	To conduct supporter satisfaction research To invite you to take part in surveys or research to help improve our services To conduct desk research to help identify high value supporters
To analyse data to better understand our supporters and tailor our communications to them	To analyse your data in order to better understand your preferences, to improve our services, and to tailor our marketing communications to you To use public sources to add to our analysis To conduct segmentation to allow us to make our marketing communications more relevant to you, and to enable us to identify potential new supporters
To recruit and manage volunteers	To assess volunteer (including foster carer, wardens, etc) applications and recruit volunteers To communicate with volunteers about information that is essential to their role, and about the wider activities of the GSPCA To process volunteers and foster carers data to effectively administer their close relationships with the GSPCA and provide them with appropriate care and support

We have considered and balanced our legitimate interests against individuals’ privacy rights in these scenarios and we do not believe that any adversely affect our supporters’ rights or interests. If you would like to find out more or ask us to stop processing your data in these ways, you can do this at any time by contacting us.

Contractual relationships

In some cases, we will be under a contractual obligation to provide you with goods and services, which means that we have to process your data in order to fulfil those obligations. Some examples of this include if you are our Membership, Sponsorship schemes, boarding your pet, cremating you pet, if you are rehoming an animal or releasing wildlife from us, or purchasing something from our shop.

A legal obligation

Sometimes we may have a legal obligation to process information about you – for example we are obliged to keep a register of stray animals, the finders and the owners for the States of Guernsey.  We work closely with the States of Guernsey in a number of ways liaising with multiple departments and in accordance with the General Data Protection Regulation process data for legal requirements, for example working with the Social Security Department with ‘Work to Benefit Placements’, or the Guernsey Police when dealing with a cruelty investigation.

DATA RETENTION

We’ll retain personal information for different periods of time depending on your relationship with the GSPCA.

For example, if you rehome an animal, we’ll keep details relating to your rehoming circumstances for 20 years (the upper limit lifetime of the most animals).

We will keep some data indefinitely (for example, your name and giving history). It’s important for us to retain this information as a majority of the GSPCA’s legacy income comes from people we weren’t aware would leave us a gift in their will. Sometimes this legacy is left decades after the supporter’s last interaction with the GSPCA. Knowing that the individual was a supporter in the past is important for us to know in case that will is contested.  

In these cases, we’ll only retain data that is necessary for these purposes, and we will delete or anonymise other parts of the record.

If you decide you no longer wish to hear from us, we’ll need to keep a note of that on our suppression list indefinitely.

If you’d like more information on our retention policy, please contacting us.

DATA STORAGE

The GSPCA’s operations are based in the Guernsey and we store our data within  Guernsey and the European Economic Area (EEA).

Some organisations which provide services to us may transfer personal data outside the EEA for processing purposes, but we’ll only allow them to do so if your data is adequately protected (for example, if they are certified under the EU/US Privacy Shield scheme, or if we have a prescribed contract in place with them).

DATA SHARING

The GSPCA or its trading subsidiary will not exchange or sell your personal information to another organisation for their own marketing purposes.

However, there are some situations where we may have to share your personal information with other organisations.  An example could be sharing your details with the States of Guernsey in accordance with the Animal Welfare Ordinance 2012 for the stray register, or to update microchipping databases. In some cases, we may have to share data about you when requested to do so by statutory agencies, such as the Guernsey Police.

We may also share your data with our contracted suppliers, and external service providers, such as our:

• email service providers;
• fulfilment houses;
• fundraising agencies;
• and marketing agencies.

In these situations, the relationship between the GSPCA and the third-party data processor will be governed by a contract and strict security requirements will be in place to protect your personal information.

YOUR DATA PROTECTION RIGHTS

When the GSPCA is using your personal information on the basis of your consent, you have the right to withdraw that consent at any time. You also have the right to ask the GSPCA to stop using your personal information for direct marketing purposes. Simply contact us and we will amend your contact preferences.

Presuming that these rights are not overridden by our legal obligations, or where our legitimate interests are not overridden by your rights and interests as an individual, you have the following data protection rights:

Right to be Informed

You have the right to be told how your personal information will be used. This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used.

Right of Access

You can contact us asking what information we hold on you and to request a copy of that information. From May 2018 we will have 30 days to comply once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity.

Right of Erasure

From May 2018, you have the right to be forgotten (i.e. to have your personally identifiable data deleted). We’ll be required to keep an appropriate record (such as a suppression list) so that we can make sure you don’t receive future communications.  In some instances a legal basis will override the right to erasure.  An example of this would be the legal requirement to record financial transactions for six years or in the case of Guernsey legislation.

Right of Rectification

If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated.

Right to Restrict Processing

In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.

Right to Data Portability

Where we are processing your personal data under your consent the law allows you to request data portability from one service provider to another. This right is largely seen as a way for people to transfer their personal data from one service provider to a competitor.

Right to Object

You have an absolute right to stop the processing of your personal data for direct marketing purposes.

Right to object to automated decisions

In a situation where a data controller is using your personal data in a computerised model or algorithm to make decisions that have a legal effect on you, you have the right to object. This right is more applicable to mortgage or finance situations; the GSPCA does not undertake complex computerised decision-making that produces legal effects.

If you want to exercise any of these rights, please contact our team on: Phone: 01481 257261 Email: [email protected] Post: GSPCA, Rue des Truchots, St Andrews, Guernsey, GY6 8UD

FILMING AND PHOTOGRAPHY AT EVENTS

Please note that the GSPCA (or our authorised service providers) or our commercial partners may film or photograph participants, volunteers and spectators attending or taking part in events and use such footage or photographs.

We do this in order to publicise the event for commercial and/or fundraising purposes including, but not limited to: television broadcasts, advertising, publications, marketing material, merchandising, social media, personalised direct mail and other media that may be made available to the public. Secondly, to enable our commercial partners to publicise their involvement and/or association with the event.

No personal details (including names) of any under 16-year-old participants will be used in any publicity materials without the consent of their parent or legal guardian, but we may use images where children are incidentally included (for example, images of mass participation in the warm-up exercises, or on the starting line).

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may change from time to time. For example, we will continue to update it to reflect new legal requirements. Please visit this website page to keep up to date with the changes to our Privacy Policy.

WHAT TO DO IF YOU ARE NOT HAPPY

In the first instance, please talk to us directly so we can help resolve any problem or query. You can reach our team on: Phone: 01481 257261 Email: [email protected] Post: GSPCA, Rue des Truchots, St Andrews, Guernsey, GY6 8UD

You also have the right to contact The Data Protection Office which can be contacted in the following ways: Telephone: +44 (0) 1481 742074 Email: [email protected] Address: Data Protection Office Guernsey Information Centre North Esplanade St. Peter Port Guernsey GY1 2LQ or at https://dataci.gg/

Contact us

If you have any questions about this Policy, or about how the GSPCA manages your data, please contact our Supporter Services team:

Phone: 01481 257261

Email: [email protected] 

Post: GSPCA, Rue des Truchots, St Andrews, Guernsey, GY6 8UD

COOKIES & ONLINE TRACKING POLICY

Last updated: 03/01/2024

WHAT ARE COOKIES?

Cookies are tiny pieces of data saved on your computer or mobile device when you visit a website. There are many different cookies, and they each have different uses. We use cookies to enhance your experience on the GSPCA website and ensure we are providing you content and advertising messages that are relevant to you and your interests. Cookies also track information such as how you arrived on sites, your time of arrival, the pages you viewed and how long you stayed.

The GSPCA website uses both first party and third party cookies. First party cookies are restricted to the same domain as the website you are viewing, in this case gspca.org.gg , and are used to track the performance of the website and improve the website experience for the user. Third party cookies are set by a domain other than gspca.org.gg – this is to recognise the user (anonymously) across websites and is used to track the performance of our marketing and ensure we are reaching the right audience.

Different cookies store information for varying time periods on your computer or mobile device. You are able to view the cookies held on your computer or mobile device by looking at your cookie settings on your chosen internet browser.

You can find more information about cookies at www.allaboutcookies.org

HOW GSpca.org.gg USES COOKIES

Essential cookies

These are required for the operation of our website. Enabling you to log in to secure areas of the website, make use of a shopping cart and payment services.

 ANALYTICAL COOKIES

Google Analytics allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data. To reject or delete this cookie visit:

https://www.google.com/intl/en/privacypolicy.html
https://tools.google.com/dlpage/gaoptout

Google Analytics sets the following cookies:

TYPE OF COOKIE	COOKIE NAME	PURPOSE OF COOKIE	1ST OR 3RD PARTY	TIME PERIOD
Google Analytics	_ga	This helps us count how many people visit gspca.org.gg by tracking if you’ve visited before	1st	2 years
Google Analytics	_gid	This helps us count how many people visit gspca.org.gg by tracking if you’ve visited before	1st	24 hours
Google Analytics	_gat	Used to manage the rate at which page view requests are made	1st	10 minutes

TARGETING COOKIES

These record your visits to our website, pages you have visited and links you have followed.  We may use this information to make our website and the potential advertising displayed to you more relevant to your interests. It also allows us to track the effectiveness of our advertising to ensure we are displaying relevant adverts to our audience. We may share this information with third parties for this purpose.

TYPE OF COOKIE	COOKIE NAME	PURPOSE OF COOKIE	1ST OR 3RD PARTY	TIME PERIOD
Facebook Pixel	_fr	To help measure and improve our Facebook advertising, and to show users advertising that is relevant to them. The tracking pixel matches users anonymously with their Facebook ID, enabling retargeting, lookalike audiences, analysis and reporting of the GSPCA advertising campaigns. This is all used to reach the right audience and serve relevant adverts. For details on these cookies, please view the Facebook Cookie Policy: https://www.facebook.com/policies/cookies/ To manage your advertising preferences on Facebook visit: https://www.facebook.com/ads/preferences Learn how to control the type of ads you see on Facebook at: https://www.facebook.com/help/568137493302217	3rd	180 days
Google AdWords via Google Analytics	_gac_	To help measure and improve Google advertising. We use anonymous information from Google Analytics enabling retargeting, lookalike audiences, analysis and reporting of GSPCA advertising campaigns. View the DoubleClick Privacy Policy at: https://privacy.google.com You can opt out of Google advertising here: https://tools.google.com/dlpage/gaoptout/	3rd	540 days

FUNCTIONALITY COOKIES

These are used to recognise you when you return to our website so that we can personalise our content for you and remember your preferences, e.g. whether you are signed up to email alerts. We also use cookies to test website functionality.

TYPE OF COOKIE	COOKIE NAME	PURPOSE OF COOKIE	1ST OR 3RD PARTY	TIME PERIOD
Google Optimize	_gaexp	Google Optimize allows us to determine a user’s inclusion in A/B testing on the GSPCA website.	1st	2 years

THIRD PARTY WEBSITES AND SOCIAL NETWORKS

If you click on a hyperlink from our website to any third-party websites (e.g. if you ‘share’ content from our website with friends or colleagues on social media), you may be sent cookies from these third-party websites.  They will do so pursuant to their own policies on privacy and cookies.  It’s a good idea to check their privacy policies to fully understand their use of cookies.

YOUR COOKIE CHOICES

If you do not wish to use the cookies listed in this policy then you are able to turn them off. We would encourage you to keep our first party cookies enabled as they will improve your experience on our website. However, if you wish to disable cookies you are able to manage cookie permissions via your internet browser settings:

How to manage cookies in Internet Explorer

How to manage cookies in Firefox

How to manage cookies in Chrome

How to manage cookies in Opera

How to manage cookies in Safari

Your browser may also support add-ins which give you more control over how cookies are used.

You can find out more information on disabling cookies here https://www.aboutcookies.org/

CHANGES TO THIS POLICY AND FURTHER INFORMATION

We may update our use of cookies, and this policy, from time to time, so please check this policy regularly. You can find out more about cookies generally and how to disable them at http://www.allaboutcookies.org or how the GSPCA uses cookies by contacting [email protected]