This website is provided by the GSPCA and was donated by Indulge Media. Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers.
Our Privacy Policy also forms part of these Terms and Conditions and should be read in conjunction with them. We use, store and process information about you in accordance with our Privacy Policy. By using our websites, you agree to our use, storage and processing of your information in accordance with that Policy.
While this site is constantly monitored and updated, the GSPCA accepts no responsibility for the accuracy of the information.
The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that the GSPCA excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site.
SHOPPING TERMS AND CONDITIONS
All sizes and weights are approximate. Supplies of goods are subject to availability. If occasionally an item is not available, a carefully selected alternative may be sent. If the substitute item is not acceptable, please contact [email protected] within seven days to arrange for the return of the goods and a full refund will be issued. This does not affect your statutory rights as a consumer.
If you find that you are unhappy with the quality or value of any item or if your goods are damaged in transit, please return it to us within 14 days of receipt. We guarantee to replace or refund your money.
We currently deliver goods to all Guernsey addresses with a postcode. Please contact our team regarding delivery to addresses outside of the Guernsey. Please allow 28 days for deliveries.
Please email [email protected] if you would like to discuss any complaint regarding a GSPCA shop item. We endeavour to respond to all complaints within five working days.
On receipt of the goods, if you wish to cancel the order for any reason, you need to do so within seven working days (the cancellation period starts the day after the day the goods are received). You may be asked to pay for the cost of returning the goods but the original payment (including postage and packing) will otherwise be refunded in full within 30 days of cancellation.
PET CREMATION TERMS & CONDITIONS
At the GSPCA we know how much you treasure the memory of your pets when they are no longer with you.
We are a caring animal welfare organisation dedicated to providing your pet with the very best in dignity when their time finally comes to say goodbye, whilst at the same time giving you, the owner, total peace of mind.
Forward Planning
Coping with the death of a pet can be a heartbreaking experience, but sensible forward planning now can smooth away some of the emotional stress you will feel at this time. Having considered the various choices open to you can follow the options below to ensure that your pet receives the very best of care when the time comes.
Collection
When the time comes, the GSPCA are on hand to collect your pet from your home or veterinary practice. However, you may prefer to bring your pet personally to the Animal Shelter where you will always receive a warm and friendly welcome from our dedicated team.
Our caring staff can talk you through the options available. We know it can be extremely upsetting when the time comes so we offer a number of ways in which you can choose and pay for your pets tribute. By phone on 01481 257261 Calling in to the Shelter If you have a reference number and would like to pay online please quote your reference and you can make a payment via the paypal link and we will be in touch as soon as we can - https://www.paypal.me/DonateGSPCA
We endeavor to ensure your wishes are followed and your pets ashes are returned to you as soon as possible.
Please email [email protected] if you would like to discuss any complaint regarding this service. We endeavour to respond to all complaints within five working days.
To find out more please visit - www.gspca.org.gg/services/pet-cremation-services
BOARDING TERMS & CONDITIONS
When Boarding you will be required to bring your animal in between 11:00am and 4:30pm on the day of boarding. This gives the kennel staff the time to carry out the essential duties (cleaning, feeding and health checking) in the morning and carry out the final health checks in the evening. Being able to do this uninterrupted is essential and is the best practice for the animal's welfare.
You will be required to bring your animal in between 11:00am and 4:30pm on the day of boarding. This gives the kennel staff the time to carry out the essential duties (cleaning, feeding and health checking) in the morning and carry out the final health checks in the evening. Being able to do this uninterrupted is essential and is the best practice for the animal's welfare.
We do accept boarders by appointment on a Sunday and some Bank Holidays between 11am and 4pm.
It is also possible to view our facilities before boarding between 11:00am and 4:30pm Monday to Saturday and 11am to 4pm on a Sunday.
IMPORTANT - For more details please ensure you read the information on your booking acknowledgement and it is correct.
On arrival you will be required to complete the relevant paperwork with Reception while a member of the kennel staff checks your animal. This gives staff the chance to check your pet thoroughly to make sure it is going to our kennels in optimum condition and ask you any queries we have.
To help our staff and to ensure that your pet has a stress free stay at the Shelter it is important that you pass on the relevant information about your animal's behaviour. We exercise all the dogs that stay with us and give a basic brush on departure, so if this would cause a problem, i.e. the dog has arthritis or can be aggressive when grooming, please tell Reception on your arrival.
Dog Walking
We strive to ensure that all dogs have two short walks a day as a minimum and sometimes they can be walked many times but during severe weather we use the training room and other indoor areas we have on site or prepare interactive toys and treats to keep your dog entertained. If you are looking for additional options for exercise there are details of other services available in our reception area.
Dog Grooming
We can now offer a full professional grooming service either with the onsite dog groomers (Wags & Tails) at the GSPCA or for an animal taxi fee we can transport your dog(s) to and from a groomers of your choice. Please book either before or when you bring your dog in to stay, prices available from Reception. Rest assured that no matter what your pet requires: hand stripping, a full show trim or simply a bit of a tidy up we can help.
Gifts for your pets stay
While your pet is in our care we can provide extra treats or toys which are on sale at our reception area. You can either arrange this at time of booking or contact us while you are away during our opening hours which can be seen on our website www.gspca.org.gg/page/gspca-opening-visiting-times
The GSPCA is primarily an animal welfare organisation. As such, the Society will not accept animals for boarding in a condition that could compromise their welfare. For example, an animal that has a matted coat, severely overgrown nails or an untreated veterinary condition.
You do not need to bring bedding or toys, we have a large range of suitable toys and bedding to make sure your animal is happy and comfortable during its stay at the Shelter.
You will be required to bring any medication from your vet and any prescribed food the animal is fed on.
You will also need to bring a record of vaccination (including Kennel Cough for dogs) and be up to date with worming and flea treatment. For the health of your pet and other people's we will be unable to accept unvaccinated animals.
A 50% non refundable deposit is required at time of booking.
In the case of a cancelation due to extenuating circumstances and wish for a refund please put it in writing to the GSPCA Manager Email: [email protected] Post: GSPCA, Rue des Truchots, St Andrews, Guernsey, GY6 8UD
These protocols and refund policies have become necessary due to the large number of people who do not advise us if they wish to cancel a boarding booking. This leads to empty kennels and a loss of revenue upon which we rely to support the homeless and injured animals in our care.
The money raised from boarding your animal goes towards the medical needs and loving care we provide to the ones that are less fortunate than your own pet. You are helping to find these animals a good home.
To sign up for our GSPCA Pet Boarding & Care Newsletter please go to http://eepurl.com/dcvxSf
To visit our website information on our boarding facilities please visit - http://www.gspca.org.gg/services/boarding-facilities
Please email [email protected] if you would like to discuss any complaint regarding this service. We endeavour to respond to all complaints within five working days.
NON-ENDORSEMENT POLICY
This site contains links to other sites which the GSPCA provides for the user's information and convenience only. The GSPCA does not control or monitor these other sites, nor does their inclusion mean that the GSPCA recommends or endorses these sites, the organisations or companies that run the sites or anything contained within the sites. We reserve the right to withdraw any of these links at any time.
If you wish to link to the GSPCA, you must link to the Homepage, and we request you inform us that you are doing so by contacting [email protected] . You may not link to any other area of the site without prior written permission from the GSPCA Manager. The GSPCA logo may not be used without prior consent. At our discretion, and at any time, we reserve the right to withdraw any permissions given to link to this site, and we are under no obligation to maintain current pages linked to a site.
REHOMING DISCLAIMER
The GSPCA cannot guarantee that any animal seen on this website will be suitable for an individual prospective owner.
The animals displayed here are currently in our care. They have differing needs and can only be matched accurately to a new home once a member of our rehoming staff has registered a prospective new owner. Please be aware that under no circumstances can we reserve an animal until registration has been completed. Please note that you have to be 18 years old or over to rehome an animal from the GSPCA. Please refer to our animal rehoming procedures for further information.
The GSPCA cannot guarantee that any animal seen on the website will be at the centre upon visiting.
Animals are rehomed from our Shelter seven days a week. Although this site is regularly updated, there may be occasions when an animal appearing on the website has already been rehomed.
The GSPCA cannot accept responsibility for the temperament of any animal once it has been rehomed. All animals are rehomed at our discretion and we reserve the right to refuse an application to rehome an animal without reason.
All GSPCA animals are given thorough health and temperament assessments. This gives us an insight into their character and enables us to make a considered decision as to which type of home would be best for the animal. However, once a pet has settled into a new home, his or her behaviour can sometimes alter. The GSPCA can only assess an animal on the behaviour it displays while in our careThe GSPCA Rehoming team are able to offer support and behaviour advice to owners of ex-GSPCA animals. Please contact [email protected] for further information.
OUTBOUND NON-PROMOTIONAL EMAIL DISCLAIMER
Any views or opinions expressed within outbound non-promotional emails are solely those of the author and do not represent those of the GSPCA unless specifically stated. The email and any files attached are intended for the addressee only. If you received an email in error, please notify the sender and delete from your system. Although virus-checking software is active on GSPCA’s emails and any attachments, the GSPCA does not accept any responsibility for viruses.
COMPETITIONS AND PRIZE DRAWS
From time to time the GSPCA will run competitions and prize draws as part of promotions on this website. The terms and conditions specific to each will be detailed on the page related to the promotion or offer. If you have any queries regarding these or any other promotional offers, please contact [email protected]
