GSPCA Ambulance Warden Michelle Champion wins the Customer Service Humble Volunteer of the Year Award
Submitted by Steve on 15:36, 8th Jul, 2016 |
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The Sure Customer Service Awards winners were announced last night to a packed audience in Market Square.
The overall winner for 2016 was the team at Perelle Butchery. Finalists in previous years, they were delighted to have finally been chosen as the overall winner.
The GSPCA were proud to have Michelle Champion as a finalist in the Humble Volunteer category. Michelle is not only a Volunteer Ambulance Driver and Warden at the GSPCA she helps at many of the events and has been amazing helping us with the set up of our new charity shop.
No matter the time of day or night Michelle is always happy to help with a smile and a wonderful positive attitude.
Steve Byrne GSPCA Manager said "It was amazing when we found out Michelle was a finalist for the Humble Volunteer Customer Service Award and last night we found out she had won and we are all so pleased for her as she is a real star and indeed a very humble helpful person."
"Whether rescuing birds from chimneys late at night or stray calves at 3am on a winter morning she is always happy and so helpful and we are really lucky to have her as part of the team at the GSPCA."
"Thank you to all at the Customer Service Awards and well done to all entered as we are very lucky to have so many amazing businesses here in Guernsey."
Michelle Champion said "Good grief, I can't believe I won."
"I was sure one of the other finalists would win it was such a surprise."
"It was a lovely evening and thank you to everyone it was a really nice event."
This is the second time that the GSPCA has won a Customer Service Award as in 2014 Helen Holmes won an award and from all of the team thank you for holding this lovely event.
Here is some information and comments from the Customer Service Award web site -
Guernsey Chamber of Commerce director, Barry Cash, said the improving levels of excellence in customer service in the island were demonstrated in this year’s awards.
‘After reviewing and adapting the awards to ensure that they continue to meet the business community’s needs, we saw a substantial increase in entries, so much so that the decision-making process took longer than anticipated – it was just so difficult to choose.’
Founder of the event and director of Collaborate Communications, Julie Todd, said: ‘With our new format of announcing finalists earlier, we generated so much interest in the presentation evening that it was hard to keep up with the numbers. We are already starting to plan and adapt for next year’s awards which continue to be a great way of showcasing and celebrating customer service excellence in the Bailiwick.’
Eddie Saints, chief executive of headline sponsor Sure, who presented the overall winners with their award, said the island should take great pride in the fact that not only did great businesses participate in the event, but that their involvement was driven by business owners and senior managers who understand the importance and value of customer service at every level of their organisations.
‘It is clear from the number of entries for this year’s Sure Customer Service Awards that both customers and businesses in Guernsey take good customer service very seriously and that local companies and individuals understand that a great customer experience is essential for business success.
‘Customer service has changed dramatically in recent years and it is really encouraging to see local businesses embracing the various new channels of communicating with their customers, making sure they receive a great service however they decide to connect with a business.
‘Congratulations to this year’s winners and shortlisted finalists – they should be extremely proud of their achievements and Sure is pleased to help them gain the recognition that their hard work and dedication deserve.’
We really need your help to get Olivia back to warmer waters.
Olivia is now ready to be flown to the Canary islands and we are currently appealing for funds to help towards the costs of her flight.
With just over £2450 raised so far we are the fifth of the way towards being able to afford the costs of her flight.
To transport a loggerhead turtle from one country to another requires Cites documents which we are in the midst of awaiting completion from the Spanish authorities.
When we first rescued Olivia she was extremely weak, starving, dehydrated and close to death.
Just over two months later and she is now swimming and eating on her own which is difficult to achieve in captivity.
The next big step for Olivia is to get her back to a warmer climate and a rescue centre with experience to finish her rehabilitation.
We have arranged a place for Olivia in the Canary Islands and we need to raise the funds and arrange a plane to help transport her back to where she belongs.
Geoff George Ambulance Driver, Marine Medic and main carer for Olivia at the GSPCA said "Olivia is eating extremely well which is is a massive step in her rehabilitation as they are so difficult to feed in captivity."
"She is strong enough to travel but not only do we need to find the funding to transport her to the Canary Islands we are awaiting the relevant documents."
"She is doing very well at the GSPCA but we are appealing for funds so that when we receive the paperwork to transport her we can get it done quickly."
Steve Byrne GSPCA Manager said "Each day we move closer to be able to move Olivia to Gran Canaria and we are currently appealing for funds to help move her south."
"A huge thank you to everyone that has donated so far which has helped raise £2450 of at least £12500 we need to raise to cover the costs to fly her to a turtle rescue in the Canaries."
"Olivia was so weak, dehydrated and thin we were really worried for her when she first arrived, but thanks to the team at the GSPCA especially Geoff George, John Knight and the team at the Vetcare Centres, Les Van Blerk and the team at Vets 4 Pets, Spa De La Mare, Waitrose, Guernsey Reef, States Works, Guernsey Aquarium, Guernsey Builders and many others she has improved each day and is now ready for a long journey."
"Loggerhead turtles are listed as Endangered and facing a very high risk of extinction in the wild in the near future according to the International Union for Conservation of Nature and Natural Resources."
"In the wild they face many threats with the greatest threat being a loss of nesting habitat due to coastal development, predation of nests and human disturbances such as coastal lighting and housing developments that cause disorientations during the emergence of hatchlings."
"Other major threats include incidental capture in longline fishing, shrimp trawling and pollution. as well as incidental capture in fisheries is thought to have played a significant role in the recent population declines observed for these wonderful creatures."
"World wide the population of loggerhead turtles is estimated to only be between 40,000 and 50,000 nesting females which is less than the population of Guernsey."
"We are now desperately looking to find a plane that could help and donations towards the travel to help with costs of fuel and landing taxes."
"New Era Vets from Jersey have helped start the fund with a donation of £280 which was left after transporting the loggerhead turtle called Terri they rescued earlier this year and we are hugely grateful to them and to others that have donated towards her care."
"We are aware that costs just for fuel and landing taxes from the Channel Islands to the Canary Isles are over £12,500 so this is a huge appeal to help one very special lady."
"So far we have raised just over £2450 and need to raise a further £10000 to get this rare and beautiful animal back to where she belongs which is the costs we have been told by one very kind plane owner, although we continue to search for other options."
"If you know of a plane that could help or would like to make a donation we would love to hear from you."
"Thank you to everyone that has helped so far it is really appreciated."
To make a donation online please click the paypal button below, call 01481 257261, by post or at the GSPCA.
If you know of someone that could help with transport please call GSPCA Manager Steve Byrne 01481 257261 or email [email protected]
Common Name: Loggerhead - named for its exceptionally large head.
Scientific Name: Caretta caretta
Description: Head is very large with heavy strong jaws. Carapace is bony without ridges and has large, non-overlapping, rough scutes (scales) present with 5 lateral scute. Carapace is heart shaped. Front flippers are short and thick with 2 claws, while the rear flippers can have 2 or 3 claws. Carapace is a reddish-brown with a yellowish-brown plastron. Hatchlings have a dark-brown carapace with flippers pale brown on margins.
Size/Weight/Age: The Loggerhead measures up to 1.1 meters (3.5 ft) long when fully grown, weighing approximately 135 kilograms (300 lb) and have a lifespan of 47-67 years.
Diet: The Loggerhead Sea Turtle is omnivorous, feeding mainly on bottom dwelling invertebrates: mollusks, crustaceans, horseshoe crabs, clams, mussels, and other marine animals. Its large and powerful jaw serve as an effective tool in dismantling its prey.
Habitat: Prefer to feed in coastal bays and estuaries, as well as in the shallow water along the continental shelves of the Atlantic, Pacific and Indian Oceans.
Reproduction: Female Loggerheads, between the age of 17 to 33, will usually mate every 2 to 4 years.
Crawl Pattern: 1) Alternating comma-shaped flipper marks 2) Wavy and smoothed track center with no thin, straight, and well-defined tail-drag mark 3) No regular marking from front flippers at the margins of the track
Nesting: Female Loggerheads are known to nest from one to seven times within a nesting season (mean is about 4.1 nests per season) at intervals of approximately 12–17 days. Mean clutch size varies from about 100 to 126 along the southeastern United States coast. Incubation ranges from about 45 to 95 days, depending on incubation temperatures, but averages 55 to 60 days for most clutches.
International Status - Listed as Endangered (facing high risk of extinction in the wild in the immediate future) by the International Union for Conservation of Nature and Natural Resources ( IUCN)
Threats to Survival: Fishing gear is the biggest threat to loggerheads in the open ocean. They often become entangled in longlines or gillnets. According to the 2009 status review of loggerheads by the Fisheries Service, drowning from entanglement in longline and gillnet fishing gear is the turtles’ primary threat in the North Pacific. The second greatest threat is loss of nesting habitat due to coastal development, predation of nests, and human disturbances (such as coastal lighting and housing developments) that discourages nesting and interferes with the hatchlings' ability to navigate to the water's edge
To see some of the businesses that have helped please check out the links below.
To donate to the turtle or Bonnie the grey seal pup please call 01481 257261, pop along to the Animal Shelter in St Andrews, by post or by clicking the link below.
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To find out about our Events, how to become a Member, Sponsor an Animal Pen, our Wish List, Corporate Sponsorship & Volunteering, , our New Build & Redevelopment Appeal and much more please click here.
There are many ways to support the work of the GSPCA and you can even donate online by clicking the paypal link below.
By post cheques payable to 'GSPCA' - GSPCA, Rue des Truchots, St Andrews, Guernsey, GY6 8UD
Or by phone 01481 257261.
To find out more regarding our Angel Sponsorship Scheme please click here.
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